IVR

Greet your callers with a welcome message and bring a human touch that gives a wonderful and positive experience.

Welcome your callers professionally & configure multiple department agents, giving a seamless IVR experience without wasting your caller’s time

Allow your agents or users to login to our dashboard and access their call logs to track their performance and do follow-ups

Record every call with IVRS & monitor them to improve your team performance, call handling quality & productivity

Have your brand name as a Sender ID when you send auto reply messages to your callers to engage them on real time basis

Get IVRS API integrated with your CRM to track live IVR reports in your system

Enhance the customer experience by routing calls automatically to the agents who can speak in a language they are comfortable with

Configure the application as per your need and send thank you messages, notifications and other custom messages

Forward your customer call to the right agent or office etc. who can serve them correctly

If your customer’s call get disconnected during conversation, then it will re-connected to the same agent when he or she performs a redial

Run your Voice/SMS Campaigns and track all the messages with a detailed overview report in just one click

Create agent groups so that the workflow will be smoother, and the phone calls will be distributed accordingly

With IVRS multiple extensions features, allow your callers or customers to connect right person directly via single number without any reception

Let your customers or callers connect with your departments through single number and engage with the right person to enhance communication and to meet the customer’s needs

Engage your callers with Music on Hold features and share good news or anything when customer’s call is on hold

Choose your desired and fancy numbers from our list & get it activated instantly for IVR service

Explore user-friendly web interface which can be accessed from anywhere to configure IVRS setup, call flow and to modify it

Manage your contacts in an organized manner by creating groups and saving list of users for future reference